Intermittent upstream transit issue - latency/loss
Major incident
Network
Transit
2020-09-06 16:12 NZDT
· 4 days, 1 hour, 15 minutes
Updates
Resolved
November 5, 2021 · 04:24 NZDT
The underlying issue has been resolved by our upstream provider and we have not since seen the issue reoccur.
Monitoring
November 5, 2021 · 04:24 NZDT
We haven’t seen any further issues, and we are continuing to monitor the situation.
Investigating
November 5, 2021 · 04:24 NZDT
Our alerting is showing the issue again, it’s now resolved but we are actively investigating the problem with upstream.
Resolved
November 5, 2021 · 04:24 NZDT
We’re keeping at eye on the issues but it seems to be resolved for now.
Issue
November 5, 2021 · 04:24 NZDT
Our monitoring has detected intermittent upstream network issues with our transit provider.
We are intermittent seeing increase of latency and packet loss, resulting in a degradation of network performance.
We are currently actively looking into the issue.
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