Intermittent upstream transit issue - latency/loss

Major incident Network Transit
2020-09-06 16:12 NZDT · 4 days, 1 hour, 15 minutes

Updates

Resolved

The underlying issue has been resolved by our upstream provider and we have not since seen the issue reoccur.

November 5, 2021 · 04:24 NZDT
Monitoring

We haven’t seen any further issues, and we are continuing to monitor the situation.

November 5, 2021 · 04:24 NZDT
Investigating

Our alerting is showing the issue again, it’s now resolved but we are actively investigating the problem with upstream.

November 5, 2021 · 04:24 NZDT
Resolved

We’re keeping at eye on the issues but it seems to be resolved for now.

November 5, 2021 · 04:24 NZDT
Issue

Our monitoring has detected intermittent upstream network issues with our transit provider.

We are intermittent seeing increase of latency and packet loss, resulting in a degradation of network performance.

We are currently actively looking into the issue.

November 5, 2021 · 04:24 NZDT

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